IKIMO Exchange & Credit Note Policy

We offer exchanges only in the following cases:

• You received a wrong model, colour, or variant.
• The product is damaged or defective on arrival.

To be eligible for an exchange:

• A request must be raised within 7 days of receiving the product.
• The item must be unused, with the protective film intact and in its original packaging.
• You must share a clear unboxing video from the time you open the parcel, showing the issue (to verify claims).

Once verified, we’ll schedule a pickup and dispatch the replacement after the product is received and inspected. If the desired item is unavailable, we will issue a credit note for the full amount (excluding shipping, if applicable).

If your exchange request is approved and a replacement is unavailable, you will receive a Credit Note for the same value.

• The Credit Note can be used to make a new purchase on www.ikimo.in or our official sales channels.
• Credit notes are valid for 12 months (1 year) from the date of issue.
• Credit notes are non-transferable and non-refundable.

For hygiene and safety reasons, we cannot offer exchanges or credit for:

• Used or damaged products due to customer handling.
• Clearance sale or discounted items.
• Products purchased from third-party marketplaces (e.g., Amazon, Flipkart, Meesho) without valid order proof.

1. Raise a request via email at support@ikimo.in within 7 days of delivery.
2. Include your order number, issue details, and an unboxing video.
3. Our team will verify your request within 48 working hours.
4. Once approved, we’ll share exchange or credit note details.