IKIMO – Shipping Policy

Last Updated: November 2025

Welcome to IKIMO. This Shipping Policy outlines how we process, dispatch, and deliver your orders placed through our official website www.ikimo.in. By making a purchase, you agree to the terms mentioned below.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding Sundays and public holidays).
Orders placed before 12 PM (IST) are usually processed on the same day.
You will receive an order confirmation email once your payment is completed and your order is confirmed.
Delays may occur during high-demand periods, sales, or unforeseen events such as strikes or natural calamities.

2. Shipping Partners & Delivery Time

We partner with reliable courier services across India to ensure safe and timely delivery of your orders.

Region	Estimated Delivery Time
Metro Cities (Delhi, Mumbai, Bangalore, etc.)	2–4 business days
Tier 2 & Tier 3 Cities	4–6 business days
Remote / Rural Areas	6–8 business days

Once your order is shipped, you’ll receive a tracking number via email/SMS to monitor your package.

3. Shipping Charges

Free Shipping is available on all prepaid orders above ₹799.
For orders below ₹799, a nominal shipping fee (₹49–₹79, depending on location) may apply.
Cash on Delivery (COD) orders, if enabled, may include an additional COD handling fee.

4. Order Tracking

You’ll receive a tracking link once your order has been dispatched.
Tracking information may take 12–24 hours to update after dispatch.
If you face issues with tracking, contact our support team at support@ikimo.in.

5. Shipping Delays

We always strive for timely delivery; however, delays may occur due to:

Logistics partner delays
Weather or natural disruptions
Incorrect or incomplete address provided
Local lockdowns or government restrictions

IKIMO will not be held responsible for such delays but will assist you in resolving them promptly.

6. Undelivered / Returned Packages

If a package is returned to us due to incorrect address, non-availability, or refusal at delivery, we will contact you to confirm the address and re-ship the order (re-shipping charges may apply). If we do not receive a response within 7 days, the order will be considered cancelled and a credit note (valid for 12 months) will be issued after deducting logistics costs.

7. Damaged or Missing Items

Notify us within 48 hours of delivery at support@ikimo.in.
Attach clear images of the product, outer packaging, and invoice.
Our team will review the case and arrange a replacement or issue a credit note, as applicable.

8. Change of Address

Changes to shipping address can only be made before the order is shipped.
Once dispatched, address changes cannot be processed.
Please contact us at support@ikimo.in within 6 hours of placing your order for assistance.